Refund policy

Overview

At Express Pathology, we are committed to providing a professional and reliable service. As our services involve the coordination of pathology testing and clinical logistics, specific refund conditions apply.

Please read the below carefully before purchasing.

1. Change of Mind

Due to the administrative and coordination processes involved in arranging pathology testing, refunds for change of mind are available only if:

  • No pathology form has been issued; and

  • No booking has been scheduled; and

  • No nurse or collection service has been allocated.

If these conditions are met, a full refund may be provided upon written request within 24 hours of purchase.

After this point, an administrative fee may apply.

2. Once Testing Has Been Completed

Once a sample has been collected and submitted to the pathology laboratory, refunds cannot be provided.

This is because laboratory services are performed immediately upon collection and costs are incurred regardless of results.

3. Unused Services / Cancellations

If a booking has been scheduled and is cancelled:

  • More than 24 hours prior to appointment: rescheduling permitted at no cost.

  • Less than 24 hours prior: a cancellation fee may apply to cover allocated nurse and logistics costs.

4. Results and Clinical Interpretation

Express Pathology facilitates pathology testing services.

We do not guarantee specific health outcomes or particular test results.

If you have concerns about your results, you should consult your healthcare practitioner.

Refunds are not provided based on:

  • Unexpected or abnormal results

  • Dissatisfaction with clinical findings

  • Personal interpretation of results

5. Corporate & Subscription Services

For corporate programs or optimisation memberships:

  • Refund terms will be outlined in the individual service agreement.

  • Annual programs are non-refundable once commenced.

  • Instalment plans may be cancelled prospectively but are not refundable for services already rendered.

6. Errors or Service Issues

If an error has occurred due to administrative oversight (e.g., incorrect booking, duplication), please contact our team promptly and we will review the matter fairly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.